Refund and Returns Policy

Refund & Return Policy

1. General Overview Due to the intimate and personal nature of the items sold on Miss Angelas (including pre-owned boutique apparel and intimate fashion accessories), and for strictly hygiene and health safety reasons, all sales are final.

2. No-Return Policy We do not accept returns or exchanges for any used, worn, or intimate apparel. This policy is strictly enforced to ensure the safety and health of our entire community, including both buyers and sellers. By completing a purchase, you acknowledge and accept that the item cannot be returned.

3. Eligibility for Refunds Refunds are not granted for “change of mind.” A refund will only be considered under the following exceptional circumstances:

• Non-Delivery: If the seller fails to ship the item or provide a valid tracking number within the designated timeframe.

• Incorrect Item: If the buyer receives an item that is fundamentally different from the one ordered (e.g., wrong category or completely different item).

• Significant Misrepresentation: If the item has major undisclosed damage that was not visible in the listing photos or described in the text.

4. Dispute Resolution Process If there is an issue with your order, buyers must contact our support team at support@missangelas.com within 48 hours of the delivery timestamp. As a marketplace mediator, Miss Angelas will review the claim and the evidence provided by both parties to ensure a fair resolution. Claims made after 48 hours will not be eligible for review.

5. Transaction Safety & Processing All payments are processed securely via our authorized payment processor, CCBill. In the event that a refund is authorized by Miss Angelas, the funds will be credited back to the original payment method used during the initial transaction. Please allow 5–10 business days for the credit to appear on your statement.